Privacy Policy

Information pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the processing and protection of personal data, updated to the corrections published in the Official Journal of the European Union 127 of 23 May 2018.

 

Ars Manufactorea respects your privacy and protects the personal data provided to us in full compliance with applicable laws.

 

The Data Controller and Data Processor is:

Ars Manufactorea di Faglia Alessandro

Address: Via Vittorio Veneto, 69, Brescia (BS) 25128

Fiscal Code: FGLLSN86T22B157Y

VAT Registration Number: IT03182120984

e-Mail Address: info@ars-manufactorea.com

Phone Number: +39 030 38 20 29

 

Who has access to your data?
Ars Manufactorea collects information about you for two purposes: first to process your order and secondly to provide you with the best service possible. Ars Manufactorea will not send you emails in the future unless you have expressed the will to be personally updated on the news, there is an order pending or there has been a request of any kind from you. 

Ars Manufactorea does not transfer, sell or exchange your personal data with third parties for marketing purposes, the data forwarded to third parties is only used to provide our services to you.

Why do we use your personal information?
We use your personal data to manage online purchases, process orders and returns through online services and send notifications on the status of the shipment or in case of problems with the delivery of items.

  • We use personal data to manage payments.
  • We use personal data to handle complaints about products.
  • We use personal data to manage the delivery of your orders

What kind of personal data do we process?
We process the following categories of personal data:

  • Full name
  • Address
  • Telephone number (landline)
  • Telephone number (mobile phone)
  • E-mail address

No personal data of children is collected.

Who has access to personal data?
The personal data transferred to third parties are used exclusively to provide the services mentioned above. Please note that many of these recipients have an independent right or obligation to process your personal data.

What is the legal basis for processing personal data?
The processing of personal data is mandatory and is necessary for Ars Manufactorea to perform the order management and delivery service.

How long is your personal data stored?
We retain your personal data until you request your account to be deleted.

Order or account cancellation
We trust that every order will be delivered without issues and that you will be satisfied, In the event that this does not happen or there are problems we give the right to cancel the order and to best protect your privacy we can at your request delete your Account (and with it your subscription data).

 

COOKIE POLICY

The nature of the cookies, their use and the way they are used to manage your visits on https://www.ars-manufactorea.com are explained below.  

What are cookies?
Cookies are small data files that are stored on your computer or mobile device when you visit a website. Cookies have different functions, ranging from improving the functionality of the website and facilitating navigation to collecting information about the visitor. Cookies set by the site owner are called "first-party cookies". Cookies set by entities other than the owner are called "third-party cookies".

Why do we use cookies?
We use first or third party cookies for several reasons:

  • Cookies strictly necessary for the operation of the site: these cookies are necessary to provide you with services available through our website and to use some of its functions, such as login or use of the tools of your private area.
  • Execution cookies: these cookies are used to improve the execution and functionality of our website. Without them, some features may not be available, such as saving preferences while browsing. 
  • Cookies of statistical activity and customization: these cookies collect information used in aggregate form to help us understand how our website is used, providing information about the sections visited, the time spent on the site or any issue that users may encounter while browsing through the website.
  • Social media cookies: these cookies are used to allow you to share pages and content of our website that you find interesting through third-party social networks and other sites.

Google Analytics Tracking Pixels
Cookies are not the only way you can use to track the movements of visitors within a website. With regard to the statistical activity and customization section of the user experience we use a similar technology that allows us to verify when a user visits our website and the type of movements that take place within it. The tracking pixel contains a unique identifier that allows us, through Google Analytics, to monitor the traffic of users through web pages, improves communication between our cookies and allows us to understand how the user has landed on our website.

All data are collected in an absolutely anonymous form.

How can I accept or refuse the use of cookies?
You can change the settings of your web browser to accept or refuse the use of cookies by our website. If you decide to refuse cookies you can still use https://www.ars-manufactorea.com but your access to certain features may be limited. Since the ways in which you can refuse cookies may vary from browser to browser, see the support menu of your browser for more information.

 

THE RIGHTS OF THE USER

Right of access:
You have the right to request at any time information relating to your personal data in our possession. You can contact Ars Manufactorea, which will provide all personal data by email. Your personal data can be consulted at any time from your user panel.

Right to portability:
Whenever Ars Manufactorea processes your personal data by automated means on the basis of your consent, or on the basis of an agreement, you have the right to obtain a copy of the data transferred to you or to another entity, in a commonly used format, in a structured and electronically readable form. This includes only personal data sent to us by the user.

Right of rectification:
You have the right to request the rectification of your personal data if they are incorrect, including the right to request the completion of incomplete personal data. If you have an account on Ars Manufactorea, you can ask to change your personal data at any time by sending a request to our info@ars-manufactorea.com, using our contact form or contacting us by phone at 030 382029.

Right to cancellation:
You have the right to delete any personal data processed by Ars Manufactorea at any time, except for the following situations:

  • there is an open request being processed with Customer Service
  • the user has an open order that has not yet been shipped, or has been only partially shipped
  • the user has an open debt with Ars Manufactorea, regardless of the payment method
  • you are suspected of, or have fraudulently used our services in the last four years
  • the user’s debt has been sold to third parties in the last three years or one year, in the event of the client’s death 
  • a credit claim has been sent in the last three months and has been refused
  • for any purchase made we will retain your personal data in relation to the transaction, in accordance with accounting laws

Right of restriction:
You have the right to request that Ars Manufactorea limit the processing of personal data in the following circumstances:

  • If the user opposes the data processing of Ars Manufactorea based on a legitimate interest, Ars Manufactorea will limit all processing of such data until the moment of verification of legitimate interest.
  • If the user declares that the personal data are incorrect, until their accuracy is verified.
  • If the processing is not legitimate, you can object to the deletion of your personal data and request instead a restriction of their use.

How can you enforce your rights?
Data protection is very important to us. For this reason we have dedicated staff at our Customer Service, able to manage requests regarding the rights of the user listed above. You can contact us at info@ars-manufactorea.com and we will reply to any of your questions on the subject.

Right to complain to a competent supervisory authority:
If you believe that Ars Manufactorea treats your personal data incorrectly, you can contact us. In addition, the user has the right to lodge a complaint with a competent supervisory authority.

Updates to our Privacy Policy:
Updates to our Privacy Policy may suddenly occur. The latest version of the Privacy Policy is always available on our website. Users will be informed of any changes to the Privacy Policy, such as the purpose of processing personal data, the identity of the Owner or the rights of users.