Customer Service

Ars Manufactorea is the largest and the best hobby center that an enthusiast can ever dream of. Our policy is to always and always offer the best service possible, under any circumstances and without any exception.

 

Special Orders and products' availability

We always try to have a full stock of all the items we offer on our website, but sometimes happens we are temporarily out of stock of a particular product. Do you order something we normally have in stock but is temporarily unavailable? No problem! We will order what you need with our first restock from our distributors and be sure the item is placed upon your next order!

We will do our best to send the missing item within 4 business days of the order's placing, or within 28 business days in case of special orders or special requests, compatible with the times of receipt and delivery of our suppliers.

You can find more information about Shippings, the Ordering procedure and our Sales Terms and Conditions in the dedicated pages on our website.

 

Assitance and support

In order to offer you the service you deserve, we appreciate face-to-face contact, heart button at the center of the hobby of modeling and wargames. The advice and assistance offered in person by our highly qualified staff are the best way to consolidate and increase the diffusion of this fantastic hobby and our - and your - passion.

A dedicated staff member is always at your disposal to clarify any doubts, both of a hobby nature and of a technical nature, in case you have encountered problems during your website experience or while making an order in the online shop.

We strive to respond as quickly as possible, compatibly with the needs of other requests or customers. During the opening hours of the shop you will always find a staff member at your disposal to clear any doubt or solve any problems.

You can come and visit us at the store, contact us by telephone, by email, by our Skype chat or through one of the many social networks we refer to - you will find all the necessary contacts here and in the various sections dedicated in the Information block. 

 

Our outrageous assistance is alway at your disposal.