Returns & Refund

Our hope is that every buyer is always satisfied with any purchase made on our site, however within 14 working days from the day of receipt of the product it is possible by law to exercise the right of withdrawal for rethinking. To exercise this right it is necessary that the product is intact and returned in the original packaging, complete in all its parts, and that it is returned to us in the exact conditions in which it was delivered. The shipping costs for the return of the goods are charged to the buyer. In no case will be accepted unauthorized returns or shipped in makeshift packaging.

You can also exercise your right of withdrawal in the following cases:

  • The Product received is not the Product the buyer has ordered
  • The Product received is damaged
  • The Product received is missing in some parts

To exercise the right of withdrawal for non-compliant products it is necessary that the product is intact and returned in the original packaging, complete in all its parts, and that it is returned to us in the exact conditions in which it was delivered. The shipping costs for returning the goods are borne by the seller. In no case will be accepted unauthorized returns or shipped in makeshift packaging.

We offer two possible solutions:

  • Refund: The refund procedure consists in refunding the entire amount spent by the buyer to purchase the Product or the Products in question.
  • Product Exchange: Product exchange consists in replacing the Product or Products ordered with another Product or other Products of the same value, this equal to the amount spent by the purchaser for the purchase of the Product or Products in question.

The right of withdrawal can’t be exercised for made-to-order or custom Products made especially for the buyer.

To make a return you can:

  • Come to visit us in our store
  • Contact us at +39 030 382029
  • E-mail us at info@ars-manufactorea.com
  • Use the contact form on our website, and request information about the "returns" sector

Opening a return policy involves canceling the Contract of purchase. In order for the return form to be opened and examined, the contact must contain the following information: buyer's name, recipient address and order detail (order number, ordered Products and order date).

When you cancel a contract by choosing to get a refund, we will process the refund due to you no later than within 14 days of receipt of the relevant Products back from you. We will refund the price of the returned Product in full, including the cost of sending the item to you. We will usually refund any money received from you by using the same method originally used by you to pay for your purchase.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, or in connection with, any defect with a Product, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question.

In the event that the order has been made and paid by the cash-on-delivery option within 14 days of our receipt of the products, upon notification of the buyer payment details, we will process the refund by bank transfer or Paypal, at the discretion of the buyer. We will refund the price of the returned Product in full, including the cost of sending the item to you, except for the cash-on-delivery managing costs applied to us by the courier, equal to 8,00€.

Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud.

For more information please consult the italian consumer protection legislation (Codice del Consumo).