Returns & Refund

We hope that every customer is always satisfied with every order placed on our website, however is it possible to excercise the right of withdrawal, within 14 days from the Product’s arrival - as required by law. The Product must be intact and returned in its original packaging, complete in all its parts, in the same condition it was when sent to you; the shipping costs for the return of the goods are in charge of the seller. Under no circumstances returns will be accepted if unauthorized or in makeshift packaging.

You can exercise your right of withdrawal in the following cases:

  • The Product received is not the Product the buyer has ordered
  • The Product received is damaged
  • The Product received is missing in some parts

We offer two possible solutions:

  • Refund: The refund procedure consists in refunding the entire amount spent by the buyer to purchase the Product or the Products in question.
  • Product Exchange: Product exchange consists in replacing the Product or Products ordered with another Product or other Products of the same value, this equal to the amount spent by the purchaser for the purchase of the Product or Products in question.

The right of withdrawal can’t be exercised for made-to-order or custom Products made especially for the buyer.

To make a return you can:

  • Come to visit us in our store
  • Contact us at +39 030 382029
  • E-mail us at info@ars-manufactorea.com
  • Use the contact form on our website, and request information about the "returns" sector

Your return/refund status can be viewed in the "Your Returns" section of your account.

Opening a return policy involves canceling the Contract of purchase. In order for the return form to be opened and examined, the contact must contain the following information: buyer's name, recipient address and order detail (order number, ordered Products and order date).

When you cancel a contract by choosing to get a refund, we will process the refund due to you no later than within 14 days of receipt of the relevant Products back from you. We will refund the price of the returned Product in full, including the cost of sending the item to you. We will usually refund any money received from you by using the same method originally used by you to pay for your purchase.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, or in connection with, any defect with a Product, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question.

Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud.